Every time someone asks “How do I settle a claim above my authority limit?”, “How do I record a complaint?” or “How do I change a policyholder’s address?”, someone else stops what they’re doing to explain it again. Every new hire, system change or merger adds more of these questions.
It maps each task from your own SOPs, manuals and support queries, never from general knowledge.
Staff get your organization’s answer in writing or in chat, then guidance on screen, click by click.
Naheni sees only your system's buttons, menus and steps, so it is designed to guide without reading policyholder, claimant and client data.
Your chatbot can hand how-to questions to Naheni, which guides staff through the task.
Switch on the training record to see who has completed each regulated process, when, and whether they needed guidance.
Naheni's guidance is built for your systems and your own procedures, so staff are guided the way your firm does things.
The AI built into your systems knows the software. It doesn’t know your organization or your procedures. Naheni does.
Staff get instant, step-by-step guidance on screen to do each task your way, first time. No checking guides, no watching videos, no interrupting senior colleagues.
Less time asking. More time getting work done.
A finance or insurance business of 500 staff could save an estimated $852,000* a year, for $75,600.
See how we worked it out →* Estimated, for an illustrative example of 500 staff at $54.00 an hour. Your trial measures the real figures on your own work.
A missed step creates rework, delay or a complaint.
New handlers need weeks before they can work cases on their own.
Support teams field how-to calls about core systems all day.
A 10-minute call. Tell us the systems your staff use, and we’ll show you how Naheni would guide them through your tasks. If we both agree it could make a real difference, we’ll configure it for one of your departments free of charge, and your staff use it in their everyday work for 30 days before you decide.
Confidential. We send you a confidentiality undertaking, signed by us. Nothing for you to sign.