Every time someone asks “How do I set up a payment plan?”, “How do I record a meter reading dispute?” or “How do I add a customer to the priority services register?”, someone else stops what they’re doing to explain it again. Every new starter, system change or merger adds more of these questions.
It maps each task from your own SOPs, manuals and support queries, never from general knowledge.
Staff get your organisation’s answer in writing or in chat, then guidance on screen, click by click.
Naheni sees only your system's buttons, menus and steps, so it is designed to guide without reading customer and account data.
Your chatbot can hand how-to questions to Naheni, which guides staff through the task.
Switch on the training record to see who has completed each billing, vulnerability and complaint process, when, and whether they needed guidance.
Naheni's guidance is built for your system and your own processes, so staff are guided the way your firm does things.
The AI built into your systems knows the software. It doesn’t know your organisation or your procedures. Naheni does.
Staff get instant, step-by-step guidance on screen to do each task your way, first time. No checking guides, no watching videos, no interrupting senior colleagues.
Less time asking. More time getting work done.
An energy or water company of 500 staff could save an estimated £362,000* a year, for £42,000.
See how we worked it out →* Estimated, for an illustrative example of 500 staff at £28.45 an hour. Your trial measures the real figures on your own work.
Payment plans, disputes, debt and metering tasks have many exceptions that new staff get wrong.
Customer service staff take months to handle every account type confidently.
Moves to S/4HANA, Kraken or a new customer system mean every user has to relearn their daily tasks.
A 10-minute call. Tell us the systems your staff use, and we’ll show you how Naheni would guide them through your tasks. If we both agree it could make a real difference, we’ll configure it for one of your departments free of charge, and your staff use it in their everyday work for 30 days before you decide.
Confidential. We send you a confidentiality undertaking, signed by us. Nothing for you to sign.