Every time someone asks “How do I amend a client’s agreement?”, “How do I reverse a transaction?” or “How do I add a new user?”, someone else stops what they’re doing to explain it again. Every new starter, system change or merger adds more of these questions.
Software built for your organisation has no vendor training, no help pages and only a few people who really know it. Naheni learns it, along with your procedures and the questions your support team already answers, then gives every user answers and step-by-step guidance that match how you work.
It maps each task from your own SOPs, manuals and support queries, never from general knowledge.
Staff get your organisation’s answer in writing or in chat, then guidance on screen, click by click.
Naheni sees only your system's buttons, menus and steps, so it is designed to guide without reading the data held in your system.
Your chatbot can hand how-to questions to Naheni, which guides staff through the task.
See who has completed each task and whether they needed guidance, as evidence of competence and of how well a new system is being adopted.
When your system changes, we update the guidance, so there is nothing for your team to rebuild.
Whether your system was written from scratch or built on a platform, Naheni's guidance is configured to it and to your own processes.
The AI built into your systems knows the software. It doesn’t know your organisation or your procedures. Naheni does.
Staff get instant, step-by-step guidance on screen to do each task your way, first time. No checking guides, no watching videos, no interrupting senior colleagues.
Less time asking. More time getting work done.
An organisation of 500 staff could save an estimated £482,000* a year, for £42,000.
See how we worked it out →* Estimated, for an illustrative example of 500 staff at £26.80 an hour. Your trial measures the real figures on your own work.
There are no help pages or vendor training, so staff learn from each other.
A handful of long-serving staff and developers know how everything works.
How-to questions take developers away from building and improving the system.
A 10-minute call. Tell us the systems your staff use, and we’ll show you how Naheni would guide them through your tasks. If we both agree it could make a real difference, we’ll configure it for one of your departments free of charge, and your staff use it in their everyday work for 30 days before you decide.
Confidential. We send you a confidentiality undertaking, signed by us. Nothing for you to sign.