Software vendors know their products. Naheni knows your organization: your systems, your procedures and the questions your staff already ask.
How each screen and control works in the systems your staff use, bought in or built in-house.
The approvals, checks and steps your organization requires. Where they differ from the software's defaults, your SOPs come first.
What staff actually get stuck on, and how your support team resolves it, so the most common problems are covered first.
Staff ask how to do something and get the answer your organization would give: as written steps, in a chat, or guided on screen across your systems until the task is done. They complete the work and learn your systems and procedures as they go.
A software vendor's built-in AI assistant knows its own product. It doesn't know your procedures, your support history, or the other systems your staff move between to finish a task. Naheni does.
Other tools expect your team to write the guides, build the tours and rebuild them every time something changes. Naheni maps your systems and procedures automatically, creates the task guides, and keeps them up to date. All it takes from your team is your existing procedures, a login and answers to a few exceptions.
Bespoke applications and heavily configured platforms are where vendor AI and generic help run out. Naheni learns your version.
A task that touches your CRM, your finance system and an in-house tool belongs to no single vendor. Naheni follows the task, not the software.
In insurance, banking, housing, the public sector and legal operations, doing it the approved way matters. Naheni works from your SOPs, so every answer and every step matches them.
Shared service centers and growing teams train new hires constantly. Naheni gives every person the same expert support from day one.
Through a rollout, merger or restructure, staff need to learn the new way at once. Update the procedure, and Naheni's answers and guidance change with it.
We take your SOPs, instruction manuals and support desk queries, and map how each task should be completed in your systems. Naheni works from your processes and a complete knowledge of the systems your staff use. It never answers from general knowledge. As staff resolve new questions, the answers are checked against your approved ways of working and added, so it gets better with use.
Staff ask how to do something and get your organization's answer, as written steps they can keep or a reply in a chat. When they need help doing it, Naheni guides them on screen: it highlights where to click, follows each click across your systems, and tracks each step as it is done. If someone takes a wrong turn, it guides them back. Staff stay in control: Naheni guides, they act.
Bought-in systems such as CRMs, claims and finance platforms, or software developed in-house for your organization. We configure and maintain it for you, so there is nothing for your team to build. Your experts can also add a new task by doing it once.
| Manuals and training videos | Click-through tours | Naheni | |
|---|---|---|---|
| What staff get | A document to read or a video to watch | Tooltips that point at buttons | Your organization's answer, as written steps, a chat reply or guidance on screen while they do the task |
| Created by | Someone who writes or films it | A central team, often with code | Us, mapped from your SOPs and support queries |
| When someone goes wrong | They go back to the manual, or ask a colleague | The tour breaks or they skip it | Naheni spots it and guides them back |
| When the software changes | Rewrite or re-record it | Rebuild the tour | We update the guidance for you |
| Your record data | Screenshots can capture whatever is on screen | Depends on the tool | Designed not to access record contents |
When an employee resolves a question Naheni hasn't seen before, the resolution is captured, checked against your approved ways of working and added to your knowledge base, so the next person gets the answer straight away. New procedures and solutions join it as your organization changes.
We maintain it for you. When your SOPs change or your software is updated, we update Naheni, so your staff always get correct, up-to-date support, when and where they need it.
Days of training, then step four is forgotten the first time they do the task for real.
Searching, scrolling, switching tabs, and a screen that no longer looks like the screenshot.
Another question to a colleague, another ticket to the support desk, another half hour lost.
The problem isn't the training or the manual. It's that the know-how sits in documents and in a few people's heads, not with the person doing the task.
When a user asks a how-to question, your chatbot can hand the support over to Naheni, which then guides them on screen through the task to completion. Your bot keeps answering everything else. Naheni can connect to the chatbot you already use, such as Microsoft Copilot Studio, ServiceNow Virtual Agent, Salesforce, Zendesk or an in-house AI assistant, and each completed task can be logged back as a question resolved without a ticket.
Naheni can record which tasks each person has completed, and whether they needed guidance. That gives you evidence of competence and shows how well a new system is being adopted. It records task names and steps only, never what was entered.
Productive from day one, with help on the task in front of them and no need to ask.
Consistent ways of working, and a record of who has completed each process.
New systems adopted without a jump in tickets.
Stop explaining the same task to every intake.